Frequently Asked Questions

TopWindow is a macOS application that allows you to keep any window always on top of other windows. It's perfect for keeping reference materials, video calls, or monitoring tools visible while working with other applications.

TopWindow offers a 7-day free trial with full professional features. After the trial period, you can purchase a one-time professional license for lifetime usage. There are no subscription fees.

TopWindow requires macOS 13.0 (Ventura) or later. It works on both Intel and Apple Silicon Macs.

Simply click on the window you want to pin and press ⌘⇧P (Command + Shift + P). You can also use the menu bar icon to access pinning options.

Download the DMG file from our website, open it, and drag TopWindow to your Applications folder. Then launch it from Applications and grant the required Accessibility and Screen Recording permissions.

TopWindow needs Accessibility permissions to detect and activate windows, and Screen Recording permissions to display a live copy of pinned windows on top. Both are required for the app to work properly and are completely safe — all capture stays on your Mac.

Make sure you're running macOS 13.0 or later. If the issue persists, right-click on TopWindow in Applications and select 'Open' to bypass Gatekeeper restrictions.

You can install TopWindow on any Macs you own, but a license activates on one device. To use the full license on another Mac, you need an additional license per device.

Press ⌘⇧T on the pinned window to toggle it off, or use ⌘⇧U to unpin it. You can also use the menu bar icon to manage pinned windows.

Yes, TopWindow supports pinning and managing multiple windows simultaneously.

Most full-screen applications will hide pinned windows. However, windowed full-screen mode (not true full-screen) will respect the always-on-top setting.

Yes, you can customize keyboard shortcuts in TopWindow’s Shortcuts Settings. Access it through the menu bar icon and choose Shortcuts Settings.

TopWindow works with the vast majority of macOS applications. Some system dialogs and security-sensitive applications may not support always-on-top functionality.

First, ensure TopWindow has Accessibility and Screen Recording permissions in System Settings > Privacy & Security. Also check if your shortcuts conflict with other applications and consider customizing them in TopWindow’s Shortcuts Settings.

The icon might be hidden in the menu bar overflow area. Try expanding your menu bar or check if TopWindow is running in Activity Monitor. If not running, launch it from Applications.

Some applications have their own window management that may override always-on-top. Try pinning a different window first to test if TopWindow is working. Certain system windows cannot be pinned for security reasons.

TopWindow should use minimal CPU when not actively pinning/unpinning windows. If you notice high CPU usage, try restarting the app. Contact support if the issue persists.

Drag TopWindow from Applications to Trash, then empty the Trash. You may also want to remove preferences by deleting ~/Library/Preferences/com.topwindow.mac.plist

TopWindow does not collect or track your personal data. All window management happens locally on your Mac. The only network activity is license validation, which sends a device identifier when you activate or verify your license.

Accessibility permissions allow TopWindow to detect which window is active and apply the always-on-top functionality. Screen Recording permissions let it display a live copy of the pinned window above other apps. Both are used solely for the app's core features — nothing is stored or transmitted.

TopWindow uses Apple’s ScreenCaptureKit to display a live copy of the pinned window above other apps. This content is processed locally on your Mac and never leaves your device — TopWindow does not store, upload, or transmit window content.