Frequently Asked Questions

TopWindow is a macOS application that allows you to keep any window always on top of other windows. It's perfect for keeping reference materials, video calls, or monitoring tools visible while working with other applications.

TopWindow offers a 7-day free trial with full professional features. After the trial period, you can purchase a one-time professional license for lifetime usage. There are no subscription fees.

TopWindow requires macOS 13.0 (Ventura) or later. It works on both Intel and Apple Silicon Macs.

Simply click on the window you want to pin and press ⌘⌥P (Command + Option + P). You can also use the menu bar icon to access pinning options.

Download the DMG file from our website, open it, and drag TopWindow to your Applications folder. Then launch it from Applications and grant the required accessibility permissions.

TopWindow needs accessibility permissions to detect active windows and apply the always-on-top functionality. This is required for the app to work properly and is completely safe.

Make sure you're running macOS 13.0 or later. If the issue persists, right-click on TopWindow in Applications and select 'Open' to bypass Gatekeeper restrictions.

Yes, you can install TopWindow on multiple Macs with a valid license. Each installation requires a proper license for commercial or multi-device use.

Press the same shortcut (⌘⌥P) on the pinned window to unpin it, or use the menu bar icon to manage pinned windows.

Yes, TopWindow supports pinning and managing multiple windows simultaneously.

Most full-screen applications will hide pinned windows. However, windowed full-screen mode (not true full-screen) will respect the always-on-top setting.

Yes, you can customize keyboard shortcuts in TopWindow preferences. Access preferences through the menu bar icon or by pressing ⌘, (Command + Comma).

TopWindow works with the vast majority of macOS applications. Some system dialogs and security-sensitive applications may not support always-on-top functionality.

First, ensure TopWindow has accessibility permissions in System Preferences > Privacy & Security > Accessibility. Also check if your shortcuts conflict with other applications and consider customizing them in TopWindow preferences.

The icon might be hidden in the menu bar overflow area. Try expanding your menu bar or check if TopWindow is running in Activity Monitor. If not running, launch it from Applications.

Some applications have their own window management that may override always-on-top. Try pinning a different window first to test if TopWindow is working. Certain system windows cannot be pinned for security reasons.

TopWindow should use minimal CPU when not actively pinning/unpinning windows. If you notice high CPU usage, try restarting the app. Contact support if the issue persists.

Drag TopWindow from Applications to Trash, then empty the Trash. You may also want to remove preferences by deleting ~/Library/Preferences/com.topwindow.mac.plist

No, TopWindow does not collect, store, or transmit any personal data. It operates entirely on your local machine and respects your privacy.

Accessibility permissions allow TopWindow to detect which window is active and apply the always-on-top functionality. This permission is used solely for the app's core features and nothing else.

No, TopWindow only detects window properties (like title and position) necessary for its functionality. It cannot see or access the actual content within your windows.