Refund Policy
We want you to be completely satisfied with TopWindow. While TopWindow is free software, this policy covers any future paid features or premium versions we may offer.
Important Notice
TopWindow is currently free software. This refund policy is provided for transparency regarding any future paid features, premium versions, or related services we may offer. Currently, all features of TopWindow are available at no cost.
Our Satisfaction Guarantee
We stand behind TopWindow and are committed to providing you with a high-quality, reliable window management solution for macOS. If we ever introduce paid features or premium versions, we want to ensure you're completely satisfied with your purchase.
Your satisfaction is our priority. If you're not happy with any future paid features or services, we'll work with you to resolve any issues or provide a refund according to the terms outlined below.
Refund Eligibility
Eligible for Refund
- Technical issues preventing normal software operation
- Software doesn't work as advertised or described
- Incompatibility with supported macOS versions
- Request made within 7 days of purchase
- Accidental or duplicate purchases
Generally Not Eligible
- Change of mind after 7-day period
- Issues caused by third-party software conflicts
- Hardware compatibility issues with unsupported systems
- Requests without attempting to resolve issues first
- Use in violation of license agreement
How to Request a Refund
If you believe you're eligible for a refund for any future paid features, please follow these steps:
Contact Support
Email us with your purchase details and the reason for your refund request
Troubleshooting
We'll first try to resolve any issues you're experiencing with the software
Refund Processing
If we can't resolve the issue, we'll process your refund within 5-7 business days
Information Needed for Refund Requests
When contacting us for a refund, please include:
- Purchase receipt or transaction ID
- Email address used for purchase
- Reason for refund request
- macOS version and Mac model
- Steps taken to resolve the issue
- Screenshots or error messages (if applicable)
Refund Timeline
Request Received
We acknowledge your refund request within 24 hours
Review & Support
We review your case and attempt to resolve any issues
Decision
We make a decision and notify you of the outcome
Processing
Approved refunds are processed back to original payment method
Note: Refund processing times may vary depending on your bank or payment provider. Most refunds appear within 3-10 business days after processing.
Special Circumstances
Extended Refund Period
In cases of serious technical issues that prevent normal software operation, we may extend the refund period beyond 7 days on a case-by-case basis. Contact our support team to discuss your specific situation.
Partial Refunds
For premium features or subscription services we may offer in the future, partial refunds may be available based on usage and the specific circumstances of your request.
Credit or Exchange Options
In some cases, we may offer account credit or exchanges for other services instead of a direct refund, particularly if technical issues can be resolved with alternative solutions.
Need to Request a Refund?
While TopWindow is currently free, if you ever need assistance with future paid features or have questions about our refund policy, we're here to help.
This refund policy was last updated on January 15, 2025. We reserve the right to modify this policy at any time. Changes will be posted on this page and will apply to future purchases only.
For questions about this policy, please contact xsstomy@gmail.com